Privacy Policy
Mapleworx Services Inc. ("Mapleworx", “Company,” “we,” or “us”) respects your privacy and we are committed to protecting it as described in this Privacy Policy.
Our privacy commitment is based on the guidance provided by the Personal Information Protection and Electronic Documents Act (Canada) (“PIPEDA”).
This policy applies to the Personal Information we collect on https://www.mapleworx.ca (the “Website”) and via other channels, such as over the phone. It also covers electronic messages in the form of email, text, forms or other electronic messages between you and the Company.
Personal Information
Personal Information as described by PIPEDA is any information about an identifiable individual, but does not include the name, title, business address or telephone number of an employee of an organization (i.e., business contact information).
Why do we collect Personal Information?
In general, we collect Personal Information in order to estimate and deliver our services, provide communications related to our primary services, and other business-related uses, which include residential services such as lawn care and landscaping, and commercial marketing services such as as website design and development.
How do we collect personal information?
We collect Personal Information by lawful and fair means only, and only collect the Personal Information that is reasonably necessary for the legitimate purposes identified above and for which consent has been obtained.
The Website provides various places for users to provide information. We collect information that users provide by filling out forms, interacting with chatbots, consuming media on the site, responding to surveys, leaving comments and feedback, using functions like site search, or other interacting with other elements via the Website.
We may also collect personal information over the phone, in-person, or during other interactions with you, such as a when performing customer service.
How do we use your information?
In general, we use your information to carry on a business relationship with you, understand your preferences, deliver marketing services, and keep you informed about our business. We use the information you provide to deliver requested services, improve our Website performance, improve our operations and service delivery, to provide customer service, execute contracts between you and the Company, administer our business activities, provide you with occasional offers, promotions and information, and other business-related uses.
From time-to-time, we may use the information you provide to us to display advertisements to you that are tailored to your personal characteristics, interests, and activities.
Email information
If you choose to communicate with us by email, we may retain the content of your email messages along with your email address and our responses. We provide the same protections for these electronic communications as we do for information received via other channels such as mail and telephone. For further information see the email policies below.
Email policies
We will take all reasonable actions required to keep your e-mail address confidential. We do not sell, rent, or lease email addresses to third parties and will not disclose your email address to any third parties except as required by law.
All e-mails sent by us will be in compliance with the Canadian Anti-Spam Legislation (“CASL”), including clearly identifying who the e-mail is from and information on how to contact the sender. In addition, all e-mail messages will also contain instructions on how to remove your email address from our mailing list so that you receive no further e-mail communication from us. Users who no longer wish to receive our electronic communications may opt-out of receiving these communications by clicking on the unsubscribe link in the e-mail.
Disclosure of information
We do not sell, rent, or lease any information collected either automatically or through your voluntary action and, generally, we do not otherwise transfer such information.
We may disclose your personal information to our subsidiaries, affiliates, and service providers for the purpose of providing our services to you.
We may disclose your personal information to a third party, including a lawyer or collection agency, when necessary to enforce our terms of service or any other agreement between you and The Company.
We may provide your information to any successor or assign in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of The Company’s assets and/or business.
We may disclose information when legally compelled to do so when we, in good faith, believe that the law requires it, or for the protection of our legal rights, or when compelled by a court or other governmental entity to do so.
All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Security measures
We use reasonable and appropriate security measures to protect against loss, theft, unauthorized access, disclosure, use or modification of Personal Information. These measures may vary depending on the sensitivity, amount, format, nature and storage of the Personal Information and will involve, as applicable, physical, organizational and electronic security measures, including premises security, restricted access, technological safeguards to prevent unauthorized computer access, and strong password and security policies. In communicating with us through e-mail, you should be aware that e-mail is not a fully secure medium.
Updating information and correcting errors
Since we use Personal Information to provide services to you, it is important that the information be current and accurate. If your information changes, is inaccurate or is incomplete, please inform us so that we can make any necessary changes to avoid disruption of the services you receive from us.
Access to Personal Information
We will respond promptly to any request for access to your Personal Information and will advise you of the cost, if any, prior to the retrieval of such records or information. We will not respond to requests for access to Personal Information that are frivolous, vexatious or repetitious. In certain circumstances, we may be unable to provide access to some or all of the personal information that we hold about you.
Visitor GDPR rights
If you visit the Website from within the European Union (“EU”), you are entitled to certain information and have certain rights under the General Data Protection Regulation (“GDPR”) of the EU which include the following:
We will retain the any information you choose to provide to us until the earlier of: (a) you asking us to delete the information, (b) our decision to cease using our existing data providers, or (c) We decide that the value in retaining the data is outweighed by the costs of retaining it.
You have the right to request access to your data that we store and the rights to either rectify or erase your personal data.
You have the right to seek restrictions on the processing of your data.
You have the right to object to the processing of your data and the right to the portability of your data.
To the extent that you provided consent to our processing of your personal data, you have the right to withdraw that consent at any time, without affecting the lawfulness of processing based upon consent that occurred prior to your withdrawal of consent.
You have the right to lodge a complaint with a supervisory authority that has jurisdiction over issues related to the GDPR.
We require only the information that is reasonably required to enter into a contract with you. We will not require you to provide consent for any unnecessary processing as a condition of entering into a contract with us.
For more information about your rights as a website visitor from the EU and the GDPR, please see the European Commission website here.
Privacy Policy changes
We may make changes to our Privacy Policy from time to time without advance notice. Please check our Website for the most up-to-date version of the policy.
Policy Last Updated: March 21, 2025
Mapleworx Services Inc. ("Mapleworx", “Company,” “we,” or “us”) respects your privacy and we are committed to protecting it as described in this Privacy Policy.
Our privacy commitment is based on the guidance provided by the Personal Information Protection and Electronic Documents Act (Canada) (“PIPEDA”).
This policy applies to the Personal Information we collect on https://www.mapleworx.ca (the “Website”) and via other channels, such as over the phone. It also covers electronic messages in the form of email, text, forms or other electronic messages between you and the Company.
Personal Information
Personal Information as described by PIPEDA is any information about an identifiable individual, but does not include the name, title, business address or telephone number of an employee of an organization (i.e., business contact information).
Why do we collect Personal Information?
In general, we collect Personal Information in order to estimate and deliver our services, provide communications related to our primary services, and other business-related uses, which include residential services such as lawn care and landscaping, and commercial marketing services such as as website design and development.
How do we collect personal information?
We collect Personal Information by lawful and fair means only, and only collect the Personal Information that is reasonably necessary for the legitimate purposes identified above and for which consent has been obtained.
The Website provides various places for users to provide information. We collect information that users provide by filling out forms, interacting with chatbots, consuming media on the site, responding to surveys, leaving comments and feedback, using functions like site search, or other interacting with other elements via the Website.
We may also collect personal information over the phone, in-person, or during other interactions with you, such as a when performing customer service.
How do we use your information?
In general, we use your information to carry on a business relationship with you, understand your preferences, deliver marketing services, and keep you informed about our business. We use the information you provide to deliver requested services, improve our Website performance, improve our operations and service delivery, to provide customer service, execute contracts between you and the Company, administer our business activities, provide you with occasional offers, promotions and information, and other business-related uses.
From time-to-time, we may use the information you provide to us to display advertisements to you that are tailored to your personal characteristics, interests, and activities.
Email information
If you choose to communicate with us by email, we may retain the content of your email messages along with your email address and our responses. We provide the same protections for these electronic communications as we do for information received via other channels such as mail and telephone. For further information see the email policies below.
Email policies
We will take all reasonable actions required to keep your e-mail address confidential. We do not sell, rent, or lease email addresses to third parties and will not disclose your email address to any third parties except as required by law.
All e-mails sent by us will be in compliance with the Canadian Anti-Spam Legislation (“CASL”), including clearly identifying who the e-mail is from and information on how to contact the sender. In addition, all e-mail messages will also contain instructions on how to remove your email address from our mailing list so that you receive no further e-mail communication from us. Users who no longer wish to receive our electronic communications may opt-out of receiving these communications by clicking on the unsubscribe link in the e-mail.
Disclosure of information
We do not sell, rent, or lease any information collected either automatically or through your voluntary action and, generally, we do not otherwise transfer such information.
We may disclose your personal information to our subsidiaries, affiliates, and service providers for the purpose of providing our services to you.
We may disclose your personal information to a third party, including a lawyer or collection agency, when necessary to enforce our terms of service or any other agreement between you and The Company.
We may provide your information to any successor or assign in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of The Company’s assets and/or business.
We may disclose information when legally compelled to do so when we, in good faith, believe that the law requires it, or for the protection of our legal rights, or when compelled by a court or other governmental entity to do so.
All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Security measures
We use reasonable and appropriate security measures to protect against loss, theft, unauthorized access, disclosure, use or modification of Personal Information. These measures may vary depending on the sensitivity, amount, format, nature and storage of the Personal Information and will involve, as applicable, physical, organizational and electronic security measures, including premises security, restricted access, technological safeguards to prevent unauthorized computer access, and strong password and security policies. In communicating with us through e-mail, you should be aware that e-mail is not a fully secure medium.
Updating information and correcting errors
Since we use Personal Information to provide services to you, it is important that the information be current and accurate. If your information changes, is inaccurate or is incomplete, please inform us so that we can make any necessary changes to avoid disruption of the services you receive from us.
Access to Personal Information
We will respond promptly to any request for access to your Personal Information and will advise you of the cost, if any, prior to the retrieval of such records or information. We will not respond to requests for access to Personal Information that are frivolous, vexatious or repetitious. In certain circumstances, we may be unable to provide access to some or all of the personal information that we hold about you.
Visitor GDPR rights
If you visit the Website from within the European Union (“EU”), you are entitled to certain information and have certain rights under the General Data Protection Regulation (“GDPR”) of the EU which include the following:
We will retain the any information you choose to provide to us until the earlier of: (a) you asking us to delete the information, (b) our decision to cease using our existing data providers, or (c) We decide that the value in retaining the data is outweighed by the costs of retaining it.
You have the right to request access to your data that we store and the rights to either rectify or erase your personal data.
You have the right to seek restrictions on the processing of your data.
You have the right to object to the processing of your data and the right to the portability of your data.
To the extent that you provided consent to our processing of your personal data, you have the right to withdraw that consent at any time, without affecting the lawfulness of processing based upon consent that occurred prior to your withdrawal of consent.
You have the right to lodge a complaint with a supervisory authority that has jurisdiction over issues related to the GDPR.
We require only the information that is reasonably required to enter into a contract with you. We will not require you to provide consent for any unnecessary processing as a condition of entering into a contract with us.
For more information about your rights as a website visitor from the EU and the GDPR, please see the European Commission website here.
Privacy Policy changes
We may make changes to our Privacy Policy from time to time without advance notice. Please check our Website for the most up-to-date version of the policy.
Policy Last Updated: March 21, 2025